The Annual Fund Phonathon Program offers two basic positions to
student employees. These are telemarketing representative and telemarketing
supervisor. Both positions are essential to the success of the program.
Most applicants will receive a telemarketing representative position,
however, each semester a limited number of highly motivated supervisors
are needed. The Phonathon Program pays a competitive rate and offers
a number of benefits. If you are interested in one of the two positions
listed below, please fill out an online
application. Annual Fund Student Assistant: The primary responsibility of these employees is telephoning alumni and parents asking for Annual Fund contributions. This is to be done in a courteous and professional manner, as representatives serve as "Ambassadors" to the university. In order to be most effective, these employees are trained in telemarketing techniques. They are responsible for learning different giving areas and clubs, having knowledge of the University, updating biographical and demographic information of prospects, channeling constructive alumni response through supervisors and appropriate University officials, and maintaining standards of performance as set by the Program Director. Representatives will periodically be evaluated by supervisors or the Program Director and must be able to work toward a series of goals. The Phonathon Program looks for diligent, detail-oriented students to fill these positions. Responsibility is a must. Representatives are expected to work two nights a week (Sunday-Thursday) and always be punctual. Annual Fund Student Supervisor:
The telemarketing supervisor has a wide array of responsibilities.
First, performing all the duties of a telemarketing representative.
Second, managing student callers with the assistance of the Program
Director. This entails motivating, encouraging, and praising student
callers, monitoring callers statistics to evaluate their effectiveness,
giving suggestions to increase their effectiveness, and continuing
system training. Third, managing the phonathon calling room in the
absence of the Program Director. This includes insuring that the
callers are informed about each constituency and prepared to successfully
talk with them. Specific duties include organizing role-plays, making
announcements, organizing short games to increase caller motivation,
and performing the nightly back up. It also includes a variety of
clerical duties such as keeping attendance, filling out time cards,
and keeping track of bonuses. Fourth, serving as a liaison between
the callers and Program Director. Fifth, assisting with planning
and implementation of special events and training sessions. In a
telemarketing supervisor, the Phonathon Program is looking for a
creative, extremely responsible, and organized upperclassman or
graduate student to work two to three nights a week. |
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